The People & ER Response kit

A structured and practical toolkit for navigating people challenges, leading with confidence and reducing ER risk.

People problems don’t need panic — they need structure, clarity and confident leadership.

Get your copy of the The People & ER Response Kit

This is the calm, comprehensive support founders, COOs and operational leaders need when the stakes are high and the path forward isn’t clear.

100% free.

Get your free kit now

What’s inside the kit?

  • Your essential “start here” document, including:

    • The first 15 minutes

    • Emergency decision tree

    • Mini-checklists

    • The most expensive mistakes leaders make

    Perfect when you’re thinking

    “I don’t know what to do first.”

  • A structured way to spot early warning signs before they become costly issues. Ideal for identifying the real problem - not just the loudest one.

  • Real-world guidance for the most challenging, emotionally charged scenarios:

    • A top performer turns toxic
    • The manager is the real problem
    • Two employees can’t work together
    • Sudden mental health decline
    • Resistance to restructure / change
    • Conflict across remote teams
    • Team breakdown after rapid growth

    Clear, human, and grounded … without jargon.

  • My five-stage system for safe, confident decision-making:

    1. Awareness (Signal)

    2. Containment (Stabilise)

    3. Clarification (Diagnose)

    4. Resolution (Decide)

    5. Repair & Reset (Rebuild)

    This is your leadership structure for handling any people situation responsibly

  • Turn insight into action with reflection prompts, stabilisation steps, strengthening exercises, risk awareness and leadership development actions

    Perfect for leaders who want to shift from firefighting to calm, confident people leadership

Request your kit now

Why this kit exists

Most leaders were never trained to handle difficult people situations, yet they are expected to respond calmly and confidently whilst minimising legal risk.

This kit gives you calm, structured guidance for the moments where leadership feels hardest.

Who this is for

This kit was created for founders, COOs, operations leaders and early-stage HR professionals who want to:

✔ Handle difficult people moments safely
✔ Lead with clarity instead of panic
✔ Strengthen culture and psychological safety
✔ Reduce risk without losing humanity
✔ Protect their team as they grow

What you’ll gain

After using this kit, you’ll feel clear about what to do first, confident in your decision-making, and better equipped for difficult conversations.

And most importantly you’ll feel supported, not alone. This kit doesn’t replace your judgement - it strengthens it.

Get your free kit now